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Last updated: 06/06/2026
This website is operated by New Era Products Limited trading as Small Wonder™ ("Small Wonder", "we", "us" and "our"). Throughout the site, the terms "we", "us" and "our" refer to Small Wonder™. Small Wonder™ offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Nothing in these Terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where any provision of these Terms conflicts with your statutory rights, your statutory rights prevail.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
By agreeing to these Terms of Service, you confirm that you are at least 18 years old (the age of majority in the United Kingdom), or that you are at least 18 and have given us your consent to allow any of your minor dependents to use this site under your supervision.
You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse Service to anyone for any lawful reason at any time.
You understand that your content (not including payment card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.
Prices for our products are subject to change. Where you have already placed an order, the price confirmed to you at the time of purchase will apply to that order.
Unless stated otherwise, prices shown on our website include VAT at the applicable UK rate. Delivery charges, where applicable, are shown separately before you confirm your order.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof). We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service, except to the extent this would affect orders you have already placed and paid for.
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only in accordance with your statutory rights and our Refund Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your device's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products and pricing are subject to change at any time, at our sole discretion.
We warrant that our products will be of satisfactory quality, fit for their intended purpose and as described, in accordance with the Consumer Rights Act 2015. Beyond these statutory rights, and except as expressly stated by us, we do not give any additional warranty that the Service will meet your specific expectations.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same payment card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. Where we cancel an order for which you have already paid, we will refund you in full. We reserve the right to limit or prohibit orders that, in our reasonable judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, and to keep your account details up to date.
For more details, please review our Refund Policy.
By choosing Auto-Refill, you are signing up for convenient, recurring deliveries of eligible Small Wonder products to your chosen delivery address. You may subscribe directly to refills, or you may subscribe when purchasing a bottle, set, shampoo, conditioner, or other eligible product — in that case, all future shipments under that plan will be the refill version of the product you selected.
You must have a customer account to order and purchase subscription products from us, and you must have correct, accurate and valid payment details saved in your account.
As this is a distance contract, you have the right to cancel your initial subscription order within 14 days of receiving the goods, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, without giving any reason. To exercise this right, contact us at hello@smallwonderuk.co.uk before the cooling-off period ends. We will refund you in accordance with our Refund Policy and your statutory rights. This cooling-off right is in addition to your ability to cancel future deliveries at any time as set out below.
The total price for each Auto-Refill order will be charged to the payment card we hold on your account at the time the order is processed.
We reserve the right to increase our prices and to change discounts or promotional offers associated with Auto-Refill. We will give you advance notice of any price increase. If you do not agree to a price change, you may cancel your subscription before the effective date of the new price, and the change will not apply to you.
If we are unable to complete an order with the payment method on file, we may pause or cancel your subscription until you update your payment details. You remain responsible for any amounts due for orders already processed.
Your Auto-Refill subscription will remain in effect until you cancel it. You can manage, pause, skip, change, or cancel future Auto-Refill orders at any time by:
There are no cancellation fees. Cancellation of a future order must be completed before the cut-off time for processing that order; once an order has begun processing, it may not be possible to change or cancel it, although your statutory cancellation rights (see 7.3) are unaffected.
If you cancel your Auto-Refill subscription and later reactivate at a different time, the price in effect at the time of reactivation may be different from the price in effect when you previously subscribed.
Please ensure that your address and contact details are kept up to date in your account. We will deliver Auto-Refill orders to the shipping address on file at the time each order is processed.
In accordance with the Consumer Rights Act 2015, the goods remain at our risk until they are delivered to you (or to a person identified by you to take delivery). You become responsible for the goods, and they are at your risk, from the time of delivery.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement, except to the extent required by law. Any use by you of the optional tools offered through the site is at your own discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website. Such new features and/or Services shall also be subject to these Terms of Service.
Certain content, products and Services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party. Nothing in this section limits your statutory rights against us in respect of products you purchase directly from us.
If, at our request, you send certain specific submissions (for example contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine to be unlawful, offensive, threatening, libellous, defamatory, obscene or otherwise objectionable or that violates any party's intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trade mark, privacy, personality or other personal or proprietary right, and will not contain libellous or otherwise unlawful, abusive or obscene material, or any malware. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [PRIVACY POLICY LINK]. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, delivery charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order). Where we cancel an order you have already paid for, we will provide a full refund.
We undertake no obligation to update, amend or clarify information in the Service except as required by law.
In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, national or local regulations, rules or laws; (d) to infringe upon or violate our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on a protected characteristic under the Equality Act 2010 (including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation); (f) to submit false or misleading information; (g) to upload or transmit viruses or any other malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the statutory rights you have as a consumer (including under the Consumer Rights Act 2015); or (d) any other liability that cannot be excluded or limited under applicable law.
Subject to the paragraph above:
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free, or that the results obtained from the use of the Service will be accurate or reliable. The Service and all products and Services delivered to you through the Service are, except as expressly stated by us and subject to your statutory rights, provided "as is" and "as available" for your use.
If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or, at the time the contract was made, both we and you knew it might happen.
If you are a business user, we shall not be liable for any loss of profit, loss of revenue, loss of business, business interruption, or loss of business opportunity, and our total liability to you in respect of all losses arising under or in connection with the contract shall not exceed the total price paid by you for the products giving rise to the claim.
If you are a business user, you agree to indemnify, defend and hold harmless Small Wonder™ and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees from any claim or demand, including reasonable legal fees, made by any third party arising out of: your breach of these Terms of Service or the documents they incorporate by reference; your violation of any law or the rights of a third party; or your misuse of the Service or products purchased through the Service.
If you are a consumer, you will only be responsible to us for losses and costs to the extent they arise as a direct and foreseeable result of your breach of these Terms; this does not limit your statutory rights.
This indemnification obligation will survive the termination of your use of the Service or your account.
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed, and such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities incurred by the parties prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our site.
If, in our reasonable judgment, you fail — or we reasonably suspect that you have failed — to comply with any term or provision of these Terms of Service, we may terminate this agreement. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services (or any part of them).
Small Wonder cares about all our customers and is committed to facilitating and improving the accessibility and usability of this website (the "Website"), ensuring that our Website services and content are accessible to persons with disabilities, including but not limited to users of screen reader technology. To accomplish this, Small Wonder has partnered with [ACCESSIBILITY PROVIDER] to implement web accessibility technology that aligns with the Web Content Accessibility Guidelines (WCAG) and supports our commitments under the Equality Act 2010 in the United Kingdom.
To activate accessibility features on the website, press CTRL + X on your keyboard.
Please be aware that our efforts to maintain accessibility and usability are ongoing. While we strive to make the Website as accessible as possible, some issues may be encountered with different assistive technologies, as the range of assistive technology is wide and varied. We appreciate your understanding.
If you have specific questions or concerns about the accessibility of any web page on the Website, please contact us by e-mail at hello@smallwonderuk.co.uk. If you encounter an accessibility issue, please specify the web page and the nature of the issue, and we will make all reasonable efforts to make that page, or the information contained therein, accessible for you. Thanks for visiting.
These Terms of Service and any policies or operating rules posted by us on this site or in respect of the Service constitute the entire agreement and understanding between you and us, governing your use of the Service and superseding any prior or contemporaneous oral or written agreements, communications, or proposals. Nothing in this section limits or excludes liability for fraud or fraudulent misrepresentation.
These Terms of Service and any separate agreements whereby we provide you Services, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
If you are a consumer, you and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. If you are a resident of Scotland or Northern Ireland, you may also bring proceedings in your local courts. If you are a business user, the courts of England and Wales shall have exclusive jurisdiction.
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for such changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at:
hello@smallwonderuk.co.uk
Small Wonder™ New Era Products Limited 238 Station Road Addlestone Surrey KT15 2PS United Kingdom Company registration number: [INSERT] VAT number: GB 192290402
